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Consumer Advice

The AAFRB has the power to investigate and take appropriate action in the case of complaints against registered businesses or accredited individuals; relating to the conversion and or repairs on LPG, CNG and LNG systems on motor vehicles. The AAFRB invites written complaints in circumstances where:

  • The circumstances give rise to an allegation that the contracted work appears to be a breach of the relevant Australian Standards.
  • The consumer believes that the installation and/or repairs to the vehicles alternative fuel system are unsafe.
  • The consumer has made a reasonable attempt to resolve the dispute with the trader and notified the trader of their intention to lodge a complaint.
  • The subject matter of the complaint falls within the jurisdiction of the AAFRB.
  • The complaint does not relate to a breach of contract by the consumer.

Complaints must be received in writing addressed to:

The Chairman
AAFRB 
P.O Box 3114
AUBURN VIC 3123
Fax 03 9815 1540
email: aafrb@aafrb.com.au

Online Complaint Form

Title



 
Surname
 
Given Name
 
Your Email
 
Street Address
 
Suburb
 
Post Code
 
Phone Number
 
Vehicle Details
 
Manufacturer
 
Model
 
Year
 
Registration Number
 
Business name of who carried out Installation / repairs
 
Contact
 
Month and Year when work was carried out
 
Have you attempted to contact the registered business in regards to your problems?

 
If yes what was the outcome?
 
Provide description of your complaint
 
Send  Reset
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